Conflict Resolution and Management Strategies Questions
Conflict Resolution and Management Strategies Questions
Conflict Resolution and Management Strategies
Description
This week, we discussed leadership. We learned how employees, processes, systems, and strategies are ultimately formulated, influenced, or decided upon by leaders. An organization’s leadership competency is its primary determinate of performance. After reading the case of “A Team in Trouble Download A Team in Trouble,” write an essay responding to the questions below.
What is the underlying cause of the conflict?
What should your role be as a leader helping this team?
What steps would you take next to manage the conflict?
What are the basic options, and for each option what are the risks and potential benefits?
Instructions
Submit your essay as a 2 page Word document that is attached to your initial response.
To answer the questions, please conduct research beyond the textbook from this course – for example, utilize Web sources, resources at your public library, and your professional networks.
VIL52/CTM130 Advanced Contract Management 1 ׀
A Team in Trouble
This short case describes a situation that can often be found with student teams. Students on this team have
different personalities, interests, skills, and goals. Your role is to be a coach for the team, helping them
find a way to become more effective. As you read this case, think about these questions:
•What is the underlying cause of the conflict?
•What should your role be as a third party helping this team?
•What steps would you take next to manage the conflict?
•What are the basic options, and for each option, what are the risks and potential benefits?
•Plan in detail who you would talk to, what you would say to them or ask of them,
and in what order. You may be called on to enact your plan in class.
Team 6 has been working as a team for about four weeks. They have had some successes, but also some
terrible times. John and Mary just cannot get their act together. Rob and Ted have tried to mediate, but it
has gotten worst. As this point, it seems that alliances are forming, and Mary may be the odd-one out. She
is angry and frustrated. You have talked privately with each of the members of the team. Here is what they
have told you.
Mary: I have just given up on this group. Every time we have an assignment, people just listen to John. I
can’t figure out why. He may be smart, and he has some experience, but he is just incapable of getting
things organized. Plus, he does not seem to really care about this class. I am the one who does all the first
drafts. I am the one who calls for meetings. I am the one who checks with the professor about how we
should do the assignment. Then, despite the fact that has done squat, John just blows off my work and says
we need to start new, usually just 24 hours before it is due! And Rob and Ted fall for it. I don’t see why I
should do anything for this team any more. Screw them.
John: Mary is so far out of touch it is not real. She just wants to push. I’ve been out in the work world for
10 years. What matters is not just the classes, but attending lots of info sessions with companies, and
networking with people. Mary wants to be a kid in school. She’s only 26 years old, and does not have
much experience with business. She just worked in publishing! I’ve worked on Wall Street. Get real! In
real life, you do the work you have to do, when you have to do it. Not weeks ahead of time. I don’t need
some young inexperienced student telling me how to organize my work. I’ve done it longer than her! And,
just because she is gunning for top honors does not mean she can impose that cost on me. Plus, when she
does analyze a problem, it is totally academic. I’m the one with practical experience.
Mary: John says he’s the one with experience!? Yea, but he can’t write worth a damn. He thinks that just
because he worked in some famous companies, he knows the answer. He just wants everyone to listen to
him. What’s the point in being here if you are not going to do the work?! He just can’t stand that I am
always three steps ahead of him. He can’t stand when I point out inconsistencies in his argument. Then, he
gets us all off track and wants me to do all the last minute editing of his ideas, which are badly reasoned to
begin with. He insists on changes the night before a paper is due, and then we see the result in the morning
and it is crap. I’ve got to drop everything to try to fix the damn thing. But it is too late. 2
Rob: We’ve had struggles, but both are good contributors. John has the experience. But Mary is much
more organized. I am struggling very much in accounting right now. I’m okay following John or Mary, but
I don’t have the energy to do more. This is my first time ever to take accounting and stats. I like Mary.
John is a lot of fun.
Ted: This thing is driving me nuts. Mary is a control freak, and John is just a shoot-from-the-hip type of
guy. They’re both smart. In principal I’d like to be on top of things like Mary, but we can’t quite pull it off.
At that point, the only option really is to back up John and scramble. Whether we like it or not, we’ve just
got to do some last minute sprints. But then Mary does not want to help out. I know that John’s work is a
bit raw. We could really use Mary’s help at that point, but she is usually too annoyed that John has ignored
her ideas. I’m just looking forward to next semester when we can have a new group.
Do you have a similar assignment and would want someone to complete it for you? Click on
the ORDER NOW option to get instant services at LindasHelp.com. We assure you of a well
written and plagiarism free papers delivered within your specified deadline.
Conflict Resolution and Management Strategies Questions
Conflict Resolution and Management Strategies
Description
This week, we discussed leadership. We learned how employees, processes, systems, and strategies are ultimately formulated, influenced, or decided upon by leaders. An organization’s leadership competency is its primary determinate of performance. After reading the case of “A Team in Trouble Download A Team in Trouble,” write an essay responding to the questions below.
What is the underlying cause of the conflict?
What should your role be as a leader helping this team?
What steps would you take next to manage the conflict?
What are the basic options, and for each option what are the risks and potential benefits?
Instructions
Submit your essay as a 2 page Word document that is attached to your initial response.
To answer the questions, please conduct research beyond the textbook from this course – for example, utilize Web sources, resources at your public library, and your professional networks.
VIL52/CTM130 Advanced Contract Management 1 ׀
A Team in Trouble
This short case describes a situation that can often be found with student teams. Students on this team have
different personalities, interests, skills, and goals. Your role is to be a coach for the team, helping them
find a way to become more effective. As you read this case, think about these questions:
•What is the underlying cause of the conflict?
•What should your role be as a third party helping this team?
•What steps would you take next to manage the conflict?
•What are the basic options, and for each option, what are the risks and potential benefits?
•Plan in detail who you would talk to, what you would say to them or ask of them,
and in what order. You may be called on to enact your plan in class.
Team 6 has been working as a team for about four weeks. They have had some successes, but also some
terrible times. John and Mary just cannot get their act together. Rob and Ted have tried to mediate, but it
has gotten worst. As this point, it seems that alliances are forming, and Mary may be the odd-one out. She
is angry and frustrated. You have talked privately with each of the members of the team. Here is what they
have told you.
Mary: I have just given up on this group. Every time we have an assignment, people just listen to John. I
can’t figure out why. He may be smart, and he has some experience, but he is just incapable of getting
things organized. Plus, he does not seem to really care about this class. I am the one who does all the first
drafts. I am the one who calls for meetings. I am the one who checks with the professor about how we
should do the assignment. Then, despite the fact that has done squat, John just blows off my work and says
we need to start new, usually just 24 hours before it is due! And Rob and Ted fall for it. I don’t see why I
should do anything for this team any more. Screw them.
John: Mary is so far out of touch it is not real. She just wants to push. I’ve been out in the work world for
10 years. What matters is not just the classes, but attending lots of info sessions with companies, and
networking with people. Mary wants to be a kid in school. She’s only 26 years old, and does not have
much experience with business. She just worked in publishing! I’ve worked on Wall Street. Get real! In
real life, you do the work you have to do, when you have to do it. Not weeks ahead of time. I don’t need
some young inexperienced student telling me how to organize my work. I’ve done it longer than her! And,
just because she is gunning for top honors does not mean she can impose that cost on me. Plus, when she
does analyze a problem, it is totally academic. I’m the one with practical experience.
Mary: John says he’s the one with experience!? Yea, but he can’t write worth a damn. He thinks that just
because he worked in some famous companies, he knows the answer. He just wants everyone to listen to
him. What’s the point in being here if you are not going to do the work?! He just can’t stand that I am
always three steps ahead of him. He can’t stand when I point out inconsistencies in his argument. Then, he
gets us all off track and wants me to do all the last minute editing of his ideas, which are badly reasoned to
begin with. He insists on changes the night before a paper is due, and then we see the result in the morning
and it is crap. I’ve got to drop everything to try to fix the damn thing. But it is too late. 2
Rob: We’ve had struggles, but both are good contributors. John has the experience. But Mary is much
more organized. I am struggling very much in accounting right now. I’m okay following John or Mary, but
I don’t have the energy to do more. This is my first time ever to take accounting and stats. I like Mary.
John is a lot of fun.
Ted: This thing is driving me nuts. Mary is a control freak, and John is just a shoot-from-the-hip type of
guy. They’re both smart. In principal I’d like to be on top of things like Mary, but we can’t quite pull it off.
At that point, the only option really is to back up John and scramble. Whether we like it or not, we’ve just
got to do some last minute sprints. But then Mary does not want to help out. I know that John’s work is a
bit raw. We could really use Mary’s help at that point, but she is usually too annoyed that John has ignored
her ideas. I’m just looking forward to next semester when we can have a new group.
Do you have a similar assignment and would want someone to complete it for you? Click on
the ORDER NOW option to get instant services at LindasHelp.com. We assure you of a well
written and plagiarism free papers delivered within your specified deadline.